Service Policy

This Service Policy constitutes a legally binding agreement (the “Agreement”) between you and Outside Productions LLC, aka Mountain Town Cleaning/Mountain Town (“Mountain Town,” “we,” “us,” or “our”) that governs your access to or use of the applications, websites, content, products, and services (collectively, the “Mountain Town Platform” or “Platform”) made available by Mountain Town.

Any persons (whether individuals, companies, or entities) hereby referred to as “you,” “users,” “customers,” and/or “clients” who book a service with Mountain Town in any manner, including but not limited to via website, email, phone call, text message, or in person, agree to the terms outlined in this document.

By entering into this Agreement, you expressly acknowledge that you understand and accept its terms. IF YOU DISAGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE MOUNTAIN TOWN PLATFORM.

Platform

Mountain Town provides a marketplace platform where persons seeking home services (“Service Requesters” or “Requesters” or “Customers”) can be matched with persons, companies, or entities offering home cleaning services (“Service Providers” or “Providers”) at the Requester’s designated service location (“Service Location”). Requesters and Providers are collectively referred to herein as “Users.” Users can create a User account that enables access to the Mountain Town Platform.

For purposes of this Agreement, the services provided by Providers to Requesters that are matched through the Platform shall be referred to collectively as the “Services,” “jobs,” “bookings,” or “Home Services.”

This Privacy Policy sets out Mountain Towns policy concerning information, including in particular information which identifies you personally (known as ‘personally identifiable information’ in the USA or ‘personal data’ in the European Union, which together we’ll call “Personal Data”)) and other information that is collected from visitors and users of the Platform.

Mountain Town is a platform and not a service provider. Providers are hired independently to fulfill requests for services. Mountain Town does not directly provide cleaning services or supplies. Each Service provided by a Provider to a Requester constitutes a separate agreement between those parties.

Service Provider Relationship

As a Provider on the Mountain Town Platform, you acknowledge and agree that you and Mountain Town are in a direct business relationship, and this relationship is solely that of independent contracting parties.

No Employment Relationship: This Agreement does not create an employment relationship between you and Mountain Town. This Agreement creates no joint venture, franchisor-franchisee, partnership, or agency relationship. You have no authority to bind Mountain Town and may not represent yourself as an employee, agent, or authorized representative of Mountain Town.
Independence: You retain the right to determine your own schedule, accept or decline job requests, and manage your own business expenses, including supplies and taxes. You are solely responsible for ensuring compliance with applicable tax laws.

Poaching and Recruitment

Service Providers working with Mountain Town agree in writing not to accept direct employment from any Customer of Mountain Town for the duration of their relationship with Mountain Town and for one (1) year after termination of that relationship. Customers are prohibited from soliciting or engaging Providers directly outside the Mountain Town Platform.

If you prefer to hire a current or former Provider directly, a $1,740 referral fee will apply. Upon payment of this fee, Mountain Town relinquishes all responsibility for managing the Provider.

Modification to the Agreement

Mountain Town reserves the right to modify any terms in this Agreement or referenced hyperlinks. Modifications will take effect upon posting to the Mountain Town website. Continued use of the Mountain Town Platform constitutes acceptance of the updated terms.

Right of Refusal

Mountain Town reserves the right to refuse services to anyone for any reason, including but not limited to:

Lack of access to the Service location.
Unsafe or unsanitary conditions.
Frequent cancellations or improper bookings.
Rude or inappropriate behavior toward Mountain Town staff or Providers.

Don't hesitate to contact us with questions about Mountain Towns Service Policy or the website's information practices.

You may contact us at info@mountaintowncleaning.com with any questions or concerns.